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Anomalie #19704

Edition avec Microsoft365 "Locked ressource"

Added by Ludovic ARAUJO 10 months ago. Updated 13 days ago.

Status:
Complément d'Informations
Priority:
2-Sérieux
Assignee:
Target version:
Start date:
02/03/2022
Due date:
Tags Courrier:

Description

Nous rencontrons un problème pour l'édition avec O365.

D'après l'analyse, le document est verrouillé par Microsoft et ne peut être téléchargé.

[02/02/2022 15:40:42] ERROR [81327] [OK][MAARCH][letterbox_coll][1087][Failed to delete document 01DL2SXH3F67LB5NVXIRAY7HZEW4V7V7NX : {"code":"notAllowed","message":"The resource you are attempting to access is locked","innerError":{"code":"resourceLocked","date":"2022-02-02T14:39:16","request-id":"e91a6cbc-ad39-41af-943e-a12d1a28bfb6","client-request-id":"e91a6cbc-ad39-41af-943e-a12d1a28bfb6"}}][courrier.maarch@gpseo.fr][resId : 1087][resource][10.210.3.2]

le client a ouvert un ticket a microsoft et voici le retour :

ils disent que si tu n’as pas le droit de supprimer un doc c’est que la ressource n’est pas libérée et donc verrouillée.
Il faudrait ajouter une tempo ???

History

#2 Updated by Ludovic ARAUJO 10 months ago

a cloturer.
Probleme résolu.
Coté client.

#3 Updated by Ines MKACHER 10 months ago

  • Status changed from A traiter to Clôturée

#5 Updated by Ines MKACHER 10 months ago

  • Target version set to 21.03

#6 Updated by Ines MKACHER 10 months ago

  • Subject changed from anomalie d’édition avec Microsoft365 to edition avec Microsoft365 "Locked ressource"

#7 Updated by Ludovic ARAUJO 10 months ago

[02/02/2022 15:33:17] ERROR [81810] [OK][MAARCH][letterbox_coll][1433][Failed to delete document 01DL2SXH3HDTW6H4BSKFC2LO6TJOZE622X : {"code":"notAllowed","message":"The resource you are attempting to access is locked","innerError":{"code":"resourceLocked","date":"2022-02-02T14:31:52","request-id":"949b78b8-c54e-4805-9701-3e38478d3f19","client-request-id":"949b78b8-c54e-4805-9701-3e38478d3f19"}}][edwige.fernandes@gpseo.fr][resId : 1433][resource][10.210.3.2]
[02/02/2022 15:39:10] ERROR [78656] [OK][MAARCH][letterbox_coll][1066][Failed to delete document undefined : {"code":"itemNotFound","message":"Item not found","innerError":{"date":"2022-02-02T14:37:44","request-id":"9264b5e5-d4f9-4b1b-b19d-5b267f5ca534","client-request-id":"9264b5e5-d4f9-4b1b-b19d-5b267f5ca534"}}][courrier.maarch@gpseo.fr][resId : 1066][resource][10.210.3.2]
[02/02/2022 15:39:16] ERROR [82956] [OK][MAARCH][letterbox_coll][1087][Failed to delete document 01DL2SXHYCMY243GPR3BA2LZCOERTP2JRJ : {"code":"notAllowed","message":"The resource you are attempting to access is locked","innerError":{"code":"resourceLocked","date":"2022-02-02T14:37:51","request-id":"6a3d1f3e-c7f4-4978-a8af-be98a627f7d4","client-request-id":"6a3d1f3e-c7f4-4978-a8af-be98a627f7d4"}}][courrier.maarch@gpseo.fr][resId : 1087][resource][10.210.3.2]
[02/02/2022 15:39:31] ERROR [77813] [OK][MAARCH][letterbox_coll][1087][Failed to delete document 01DL2SXH3EQVZQLLXHJNEIOKJX36WQH32B : {"code":"notAllowed","message":"The resource you are attempting to access is locked","innerError":{"code":"resourceLocked","date":"2022-02-02T14:38:05","request-id":"303a10fc-fb72-491c-b45a-c2fceef6503c","client-request-id":"303a10fc-fb72-491c-b45a-c2fceef6503c"}}][courrier.maarch@gpseo.fr][resId : 1087][resource][10.210.3.2]
[02/02/2022 15:40:25] ERROR [77490] [OK][MAARCH][letterbox_coll][1087][Failed to delete document 01DL2SXH3EQVZQLLXHJNEIOKJX36WQH32B : {"code":"notAllowed","message":"The resource you are attempting to access is locked","innerError":{"code":"resourceLocked","date":"2022-02-02T14:39:00","request-id":"7821f0db-5b8a-449d-a03e-0ba45decd571","client-request-id":"7821f0db-5b8a-449d-a03e-0ba45decd571"}}][courrier.maarch@gpseo.fr][resId : 1087][resource][10.210.3.2]
[02/02/2022 15:40:26] ERROR [77490] [OK][MAARCH][letterbox_coll][1087][Failed to delete document 01DL2SXHYCMY243GPR3BA2LZCOERTP2JRJ : {"code":"notAllowed","message":"The resource you are attempting to access is locked","innerError":{"code":"resourceLocked","date":"2022-02-02T14:39:00","request-id":"84c1e6aa-96f9-481e-a63f-116fcf36a457","client-request-id":"84c1e6aa-96f9-481e-a63f-116fcf36a457"}}][courrier.maarch@gpseo.fr][resId : 1087][resource][10.210.3.2]
[02/02/2022 15:40:42] ERROR [81327] [OK][MAARCH][letterbox_coll][1087][Failed to delete document 01DL2SXH3F67LB5NVXIRAY7HZEW4V7V7NX : {"code":"notAllowed","message":"The resource you are attempting to access is locked","innerError":{"code":"resourceLocked","date":"2022-02-02T14:39:16","request-id":"e91a6cbc-ad39-41af-943e-a12d1a28bfb6","client-request-id":"e91a6cbc-ad39-41af-943e-a12d1a28bfb6"}}][courrier.maarch@gpseo.fr][resId : 1087][resource][10.210.3.2]
[02/02/2022 15:45:29] ERROR [80795] [OK][MAARCH][letterbox_coll][1060][Failed to delete document 01DL2SXH36WIHLONYLK5A3Z3YLRMXQUIH5 : {"code":"notAllowed","message":"The resource you are attempting to access is locked","innerError":{"code":"resourceLocked","date":"2022-02-02T14:44:04","request-id":"2d458303-f2df-4289-bf0e-14874c404e0f","client-request-id":"2d458303-f2df-4289-bf0e-14874c404e0f"}}][courrier.maarch@gpseo.fr][resId : 1060][resource][10.210.3.2]




[02/02/2022 16:56:05] ERROR [102701] [OK][MAARCH][letterbox_coll][1087][Failed to delete document 01DL2SXH2JYLPKZ5EYJJF2XLZRZUZBMVR4 : {"code":"notAllowed","message":"The resource you are attempting to access is locked","innerError":{"code":"resourceLocked","date":"2022-02-02T15:54:39","request-id":"6a485ba6-a9da-4e56-94d0-b4f573f713c0","client-request-id":"6a485ba6-a9da-4e56-94d0-b4f573f713c0"}}][courrier.maarch@gpseo.fr][resId : 1087][resource][10.210.3.102]

[02/02/2022 16:59:00] ERROR [103094] [OK][MAARCH][letterbox_coll][1087][Failed to delete document 01DL2SXH2JYLPKZ5EYJJF2XLZRZUZBMVR4 : {"code":"notAllowed","message":"The resource you are attempting to access is locked","innerError":{"code":"resourceLocked","date":"2022-02-02T15:57:35","request-id":"17acb853-1c2d-46d1-8722-38223396180c","client-request-id":"17acb853-1c2d-46d1-8722-38223396180c"}}][courrier.maarch@gpseo.fr][resId : 1087][resource][10.210.3.102]
[02/02/2022 16:59:30] ERROR [103079] [OK][MAARCH][letterbox_coll][1087][Failed to delete document 01DL2SXHYBZB54X4GHDBF3MCW6A4NTT5TF : {"code":"notAllowed","message":"The resource you are attempting to access is locked","innerError":{"code":"resourceLocked","date":"2022-02-02T15:58:04","request-id":"092e2e87-d861-4bb6-aba1-1ecbba16da12","client-request-id":"092e2e87-d861-4bb6-aba1-1ecbba16da12"}}][courrier.maarch@gpseo.fr][resId : 1087][resource][10.210.3.102]

#8 Updated by Ines MKACHER 10 months ago

  • Subject changed from edition avec Microsoft365 "Locked ressource" to Edition avec Microsoft365 "Locked ressource"
  • Status changed from Clôturée to Prêt à embarquer

#10 Updated by Ines MKACHER 10 months ago

  • Status changed from Prêt à embarquer to Complément d'Informations
  • Assignee changed from Ines MKACHER to Ludovic ARAUJO

#12 Updated by Ines MKACHER 9 months ago

  • Due date set to 02/22/2022
  • Status changed from Complément d'Informations to A étudier
Hello Fabrice,

I am following up on my message from February 14.

You can use the lockedByUser endpoint to validate if the file is locked before deleting it: GET [http://%3csitecollection%3e/%3csite%3e/_api/web/folders/getbyurl(folderrelativeurl)/files/getbyurl(filerelativeurl)/lockedByUser]http://<sitecollection>/<site>/_api/web/folders/getbyurl(folderrelativeurl)/files/getbyurl(filerelativeurl)/lockedByUser

See: https://docs.microsoft.com/en-us/previous-versions/office/sharepoint-visio/jj247073(v=office.15)

Please let me know if more information is required from my side, or we can archive our support case.

Without an answer from your side, I will follow up by email on February 25th.

Thank you in advance.


Best regards,

#13 Updated by Ines MKACHER 9 months ago

  • Status changed from A étudier to Complément d'Informations

#15 Updated by Emmanuel DILLARD 6 months ago

  • Priority changed from 0-Bloquant to 2-Sérieux

#16 Updated by Emmanuel DILLARD 6 months ago

  • Due date deleted (02/22/2022)

#17 Updated by Emmanuel DILLARD 13 days ago

  • Assignee changed from Ludovic ARAUJO to Arnaud PAUGET

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